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【Tokyo】General Technical Customer Support for Company Products in a SE Team

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【Tokyo】General Technical Customer Support for Company Products in a SE Team

Job Information

Job Type
Work type
3.5 ~ 6.0 million yen/ year

Job Requirement

Japanese level
English level
□ Resides in Japan
□ University graduate
□ Has been working more than 3 years
□ Has experience and knowledge of IT
□ Business level Japanese and Korean

Job Description

▼Ideal Profile
□ Bachelor of Computer Science, SE experience or IT help desk experience more than 3 years
□ Graduate of Humanities, SE experience more than 3 years
▼Job Content
You need to have knowledge of our company products or related peripheral technology, and you will be responsible for technical support regarding the development of systems using the products.
Mainly responsible for the secondary support for technical inquiries from partners.
[Details of support range]
You will be in charge of a wide range of matters, from basic inquiries about our products to troubleshooting for problems that have started to occur after commencing operation. Fault resolution and reproducibility confirmation through analysis of error logs. Confirmation of product specifications through documents and technical verification. Escalation to overseas support and development team.
We are simultaneously working on multiple projects, including localization of security products developed at our Korean head office for Japanese customers, construction of product-related systems, post-sales and support operations after delivery.
▼Assigned Team
SE Team (6 members)

3.5 ~ 6.0 million yen
*Salary may be raised depending on your experience.
▼Working hours
9:00 ~ 18:00 (1-hour break included)
5 working days a week
A company office located in Minato-ku, Tokyo
Weekends, National Holidays, Summer Holidays, Year-end and New Year, Paid Holidays, etc.
□ Commuting allowance
□ Qualification acquisition support system
▼Selection Flow
- Interview will be held twice
① With leader of team SE, team member, and HR department
② With executives

About Company


"Bridge the Gap Between Foreigners and Japan"
We hope that through our services,
we can get rid of the boundaries separating foreigners and Japan,
and make Japan one of the most fascinating countries in the world.

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