Needed! Multilingual customer service staff for Japanese & English

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Needed! Multilingual customer service staff for Japanese & English

Job Information

Job Type
Customer Service
Work Type
Setagaya-ku, Tokyo

Job Requirement

Japanese Level
English Level

□ Need to have a working visa
□ Need to have lived in long in Japan for a long period and speak fluent Japanese
□ Need to understand English at business level (more than TOEIC 850 or equivalent level of English skills)
□ Be less than 50 years old
□ Academic background is not important
□ Can work long term
□ Can use PC with good typing skills (basic operation on Excel & Word)
□ Have high communication skills to listen to customer inquiries and respond accordingly

□ 就労可能なビザをお持ちの方
□ 日本に長くお住まいで日本語を完璧に理解できる方
□ 英語の語学スキル習得者 (TOEIC850点以上または、それと同レベルの英語スキルをお持ちの方)
□ 50歳以下の方
□ 学歴不問
□ 長期勤務可能者
□ PC操作できる方。タイピングスキルの高い方(Excel・Wordの基本操作程度)
□ お客様からのお問合せの内容をヒアリングし、それに応じた回答ができる

Job Description

【Job contents】
● 365 days customer service
Respond to inquiries from customers using mail order sites through both email and chat
● Respond to email inquiries from customers who wish to register for international shipping service or who are currently using it
Supported languages are Japanese and English. This is a customer service window that sends products purchased from EC sites in Japan to the overseas shipping addresses in bulk. Use your international shipping experience and transfer service experience.
* Training period: 2 months (including OJT)
* You will work at the client’s call center.

¥1,700/h~ (Transportation fees included)

【Job Type】
Part time

Futakotamagawa, Stagaya-ku, Tokyo
Futakotamagawa station

● 365日稼働のカスタマーサービス業務
● 国際発送サービスに新規登録を希望されるお客様や、ご利用中のお客様からのお問合せに対して、メールでご対応する業務
対応言語は 日本語、英語となります。日本国内のECサイトでの購入商品を、一括で居住の海外発送先へ送付するサービスに関するお客様サービス窓口業務です。国際発送経験、転送サービス利用経験を活かせます。

1,700円/h~ 交通費込 



About Company

Language One helps to remove the communication barrier that foreign residents who work and live in Japan and foreigners visiting Japan face, as the number of foreign nationals is increasing as the Olympics draw near. We provide multilingual call center services that include telephone interpretation in fields related to safety and security such as medical care and emergency response, and social infrastructure such as electricity, gas, water, transportation, communications, and finance, and living in Japan. We are committed to lowering the barrier of communication for all foreigners.
By providing better services to people with diverse values and delivering with a heart of service and hospitality, we will share excitement with customers and contribute to the creation of a prosperous society.


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